Contact Us

Non Gamstop Casinos is a research and comparison site covering betting sites not on GamStop and casinos operating outside the UK's self-exclusion scheme. This page explains what we can help with, what falls outside our remit, and how to get useful answers quickly.

What we can help with

We built Non Gamstop Casinos to give GB readers a clear, honest look at non GamStop betting and casino sites — how they're rated, what they offer, and where the risks sit. If you're getting in touch, we're best placed to help with things like:

• Questions about how we researched and ranked the operators listed on the site
• Corrections — an offer, a licence detail, or a term that's changed since our last check
• Feedback on a review, comparison table, or something you think we've missed
• General queries about how non GamStop betting sites work in practice

For a broader look at how we approach ranking and what we prioritise, our Non Gamstop Casinos UK 2026 guide and About Us page cover the mechanics of the site in more depth.

What we can't do

It's worth being upfront about the limits here, because we get variations of these requests fairly often:

• We can't process deposits, withdrawals, or account issues — those sit entirely with the operator you've signed up with, and their support team is the right first stop
• We can't remove you from GamStop, add you to it, or manage any self-exclusion scheme on your behalf
• We can't verify or vouch for an operator beyond what's published in our reviews at the time we last checked it
• We're not able to give personal financial or legal advice about gambling activity

If you're dealing with a dispute, a delayed payout, or an account restriction, contact the casino or betting site directly — most operators listed have their own support channels for exactly this.

If gambling has stopped feeling in your control

If you've self-excluded through GamStop and you're reconsidering that decision, it's worth pausing on why the exclusion was put in place before acting on it. Our Responsible Gambling page sets out support options and things worth thinking through, and it's a genuinely useful read whether or not you get in touch with us first.

Before you send a message

A few things that help us respond faster and more usefully:

1. Name the specific operator or page you're asking about — we cover several sites, and details vary between them
2. Include dates if you're flagging something that's changed, such as an updated welcome offer or a licensing detail
3. Keep account-specific issues (deposits, withdrawals, verification) directed to the operator rather than to us
4. If it's a correction, a link or screenshot of what you're referencing speeds things up considerably

How we handle your information

Any details you send us are used only to respond to your query. We don't share contact information with the operators we review, and getting in touch with Non Gamstop Casinos has no bearing on any account you hold elsewhere. Our Terms and Conditions page has the fuller detail if you want it.

Non Gamstop Casinos is intended for readers aged 18 and over. If you're unsure whether a query is one we can actually help with, send it anyway — we'll point you in the right direction even if that means directing you elsewhere.